Shipping Overview
See Man Limited ships women’s shoes from its fulfilment facilities to the delivery addresses confirmed at checkout. Every order is prepared, packed, and handed to a carrier for transit. Shipping options and their prices appear at checkout before the customer completes payment.
Order Processing
Orders are processed after payment confirmation. Processing covers verification of the order details, selection of the requested size and colour, and packaging of the shoes for transit. Orders placed outside standard operating hours are processed on the next business day. Customers receive a confirmation message once the order is accepted.
Delivery Timeframes
Delivery timeframes depend on the destination, the carrier used, and any customs procedures that apply to the shipment. Delivery periods are counted from the date the carrier receives the parcel. See Man Limited provides tracking details by email once the carrier accepts the shipment, so customers can follow the progress of the parcel directly.
Shipping Costs and Address Accuracy
Shipping costs are calculated at checkout and displayed before payment. Customers must provide a complete and accurate delivery address, including any unit, building, or access details the carrier requires. Requests to redirect a parcel after dispatch are passed to the carrier and cannot be guaranteed. Any additional charges raised by a carrier or a customs authority because of an incorrect address are the responsibility of the customer.
Fourteen-Day No-Reason Refund Policy
Customers may request a refund for any reason within 14 days of receiving the order. No explanation is required. The 14-day period begins on the delivery date recorded by the carrier for the shipment. Requests must be submitted within that period by contacting See Man Limited through the contact details published on the website.
Return Conditions
Returned shoes must be unused, unworn, and in the original packaging with all accompanying materials. Items must be free of creases, scuffs, odours, and signs of outdoor wear. Shoes that show signs of use, that have been altered, or that arrive without their original packaging may be rejected, and the customer bears the cost of shipping such items back.
Return Shipping Costs
The buyer completely bears the cost of return shipping. See Man Limited does not issue prepaid return labels and does not reimburse return shipping charges. Return shipping costs are not included in any refund. Customers should use a trackable shipping service and retain the tracking number until the refund is complete, because See Man Limited cannot process a refund for a parcel that never arrives at the return address.
Return Process
Step 1: Contact See Man Limited within 14 days of receiving the order and request a return.
Step 2: Provide the order number, the name on the order, and the reason for the return.
Step 3: Receive return confirmation and instructions from See Man Limited.
Step 4: Pack the shoes in the original packaging with all accompanying materials.
Step 5: Ship the parcel to the return address supplied in the confirmation, using a trackable service at the customer’s own cost.
Step 6: Send the tracking number to See Man Limited so the return can be monitored.
Step 7: Wait for inspection of the returned item and the issuing of the refund.
Return Address and Recipient Details
The recipient must be See Man Limited, the contact phone is +852 5588 8897, and the specific return address is Room 302, Block G, 25 Sha Wan Drive, Pok Fu Lam. Parcels sent to any other address cannot be processed or forwarded.
Refund Processing Time
Once the returned item reaches the return address and passes inspection, See Man Limited issues the refund to the original payment method. Refund arrival takes at least 14 days from the date the return is approved. The customer should allow this minimum period to pass before contacting support about a refund that has not yet appeared.
PayPal Refunds
PayPal refunds take at least 14 days to be credited to the customer’s PayPal account. In some regions, local laws require up to 30 days for PayPal refunds to be completed. Where regional legislation sets a longer maximum period, that statutory period governs the transaction.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. Claims received after 7 days from the delivery date cannot be accepted. Customers should include clear photographs of the item and its packaging with the claim. This 7-day requirement matches the Terms of Service.
Rejected Returns
Items that fail the return conditions are sent back to the customer, and the customer bears the shipping costs for that return shipment.
Contact Information
Questions about shipping, returns, or refunds can be sent to [email protected]. Customers may also call +852 5588 8897 or write to Room 302, Block G, 25 Sha Wan Drive, Pok Fu Lam.